Quotations, Pricing & Pre-transport Checks
• You will be provided with a written quotation (which may include text or email), taking into account estimated mileage based on details provided, weight of the vehicle pertaining to the model declared and any tolls/charges applicable to the journey. We reserve the right to make additional charges if the collection or delivery locations are not accurate or are changed during the provision of the service.
• Quotations last for a maximum of 14 days after which prices would need to be reviewed. This is to give protection from the volatility of fuel prices.
• Sir Winchalot reserves the right to decline any quotation for reasons of profitability, safety, security or availability.
• In most circumstances, transport jobs are done on trust. However, we reserve the right to ask for ID from the person booking the job. This may be in the form of a passport or driving licence and an accompanying utility bill.
Service Descriptions & Exclusions
• Your vehicle will be transported on an open car transporter or on a dedicated open trailer pulled by a well maintained 4x4 vehicle.
• Your vehicle is covered by Motor Trade Insurance whilst being transported and during loading and unloading (maximum value limits apply - please ask). High performance sports cars are transported at your own risk as our insurance does not cover these (you are at liberty to take out your own insurance to cover the day of the delivery). Caravans are insured 3rd party only.
• We will never exceed weight limits. This means a maximum of 1500kg for the Mercedes Sprinter Car Transporter and 2300kg for the Brian James Car Transporter Trailer. We reserve the right to refuse collection of vehicles that are found to be heavier than anticipated and would exceed weight limits (this can sometimes happen if the model was wrongly advised, or where vehicles have unexpected payloads, such as items left in a van).
• During delivery, your vehicle will not be left unattended, other than for short stops at services for fuel or toilet breaks. We collect and deliver most vehicles on the same day. However, some journeys are too long to be done in one day. If this is the case, we will agree this with you in advance. If overnight storage is required, your vehicle will be stored (usually on the truck or trailer) in our secure storage compound (restricted access and 24 hour monitoring). Additional security measures include hitch locks and wheel locks whilst your vehicle is in storage. Keys are taken off-site. In most cases, there will be no storage fees for overnight storage for onward delivery. However, prolonged storage may incur fees and these will be notified in advance.
• Sir Winchalot reserve the right to change the method of transportation where necessary to facilitate the service, which may involve unloading and reloading the vehicle (e.g. from truck to trailer). This will always be done in a safe, controlled manner that protects your vehicle.
• We provide a courteous, friendly, professional service. You can expect a call the day before the job to confirm arrangements.
• We aim to be as punctual as possible. We will alert you to any significant delays and will endeavour to give you at least 30 minutes notice before arrival. Whilst we will attempt to keep to estimated timescales, delays as a result of traffic, roadworks, accidents, severe weather or unexpected mechanical breakdown etc. cannot always be avoided. We will however always keep you informed if it looks like we will overrun.
• Your safety and the safety of your vehicle is our primary concern. We do not exceed speed limits and in the interests of safety we reserve the right to reduce speed when carrying or towing difficult or heavy loads. This could result in delayed arrival, but we believe that getting the vehicle to its destination safely is the most important consideration.
• If we are collecting a vehicle that you have bought but not physically viewed, we cannot be held responsible for the condition of the vehicle as it was presented to us at collection and you MUST take delivery of the vehicle and take up any issues with the seller direct (see Client Obligations).
• Loading vehicles may require winching on in the case of non-runners and permission is implied by accepting our quote. Where cars are loaded with a fork-lift, it is essential that vehicles roll and steer to allow for unloading. Sir Winchalot reserves the right to use whatever reasonable means to unload vehicles in a manner that protects our equipment. If a vehicle is stated as “starts and drives”, then Sir Winchalot will attempt to start the vehicle in order to assist loading or unloading. If batteries are defective, starter packs may be used to assist starting. Even if a vehicle starts and drives, Sir Winchalot reserve the right to winch a vehicle on if this is deemed the safest way of loading e.g. ramps are icy or brakes are defective.
• Where body panels/parts are loose and could cause potential damage to our equipment or endanger other road users, we reserve the right to use whatever appropriate method of securing (e.g. tape, ties or straps).
Client Obligations
• Clients should provide an accurate description of the vehicle in question. Failure to properly specify the car could result in non-collection. The client may be asked to provide the vehicle make, model, year and engine size in order for us to accurately calculate kerb weight.
• All vehicles should have keys and should roll and steer for loading. You must advise us of the following: any restricted access/tight access roads/difficulty turning; mobility problems such as lack of brakes; loading difficulties such as low ground clearance; flat or damaged tyres; loose bodywork or separate parts for transit. We reserve the right to not load the vehicle if it is not in the state as previously described or the position of the vehicle prevents proper access for loading. Please be aware that manoeuvring a trailer to load a non-running vehicle can be difficult, particularly in busy, built-up areas. We may require your assistance in getting the vehicle into a position where it can be better accessed for loading.
• Clients are required to provide full collection and delivery details in advance of the job. Clients should also provide their full names and telephone numbers along with names and telephone numbers for any other parties involved (e.g. Buyers, sellers, dealers or garages). If the vehicle location or destination is difficult to find (for instance, in a large industrial estate or on a remote farm), we may ask you to provide a What3Words location or Google pin. You can find the What3Words app in the AppStore or Google Play or go to https://what3words.com
• When collecting from dealers, auctions and salvage yards, it is the responsibility of the client to provide the necessary paperwork and/or release codes to ensure the vehicle can be collected. Collection slots should be confirmed with us prior to the job.
• Once collected, the client MUST take delivery of the vehicle. Failure to do so will result in the vehicle being impounded until payment is made.
Cancellations
• We reserve the right to cancel a job if we are unable to confirm collection/delivery details to our satisfaction before the day of the job.
• We reserve the right to cancel a job if we feel suspicious, threatened or vulnerable in any way.
• We reserve the right to cancel a job if for any reason we are unable to fulfil the client request due to incorrect information provided by the client.
• We reserve the right to cancel a job if for any reason we are unable to fulfil the client request due to adverse weather, severe traffic delays or unexpected mechanical breakdown. In such circumstances we will endeavour to provide alternative arrangements.
• The client has the right to cancel a job at any time prior to collection. However, please note that the contract between ourselves and the client starts from the moment we set off to collect the vehicle. Therefore, if we are already on the way to collect, then any costs in terms of time and fuel already incurred will be charged to the client.
Payment
• In most cases we expect payment either on collection or delivery, depending which party is paying for the delivery service. In certain circumstances, we may request a 20% deposit in advance (e.g. for very long journeys).
• We take payment by cash, Paypal or BACS. Vehicles will not be unloaded until payment has been confirmed. A digital invoice or receipt can be provided.
Failed or Late Payment
• Payment terms are on collection or delivery. Where delivery has not been possible, an invoice will be issued requesting payment within 7 days. If payment has not been received within the 7 days, a final demand for payment within a further 7 days will be issued and additional fees may be applied, including storage fees (if applicable) and admin fees. If payment is not received after 14 days, action will be taken to recover what is owed.
Third Parties
• Sir Winchalot reserve the right to use third parties where necessary to fulfil our service. These will be vetted and work to the same standards of service as Sir Winchalot.
Complaints Procedure
• Any complaints should be made in writing and emailed to peter@sirwinchalot.co.uk. We will provide a response within 48 hours
Changes to Terms & Conditions
• Sir Winchalot reserves the right to change these Terms and Conditions at any time
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